A Global Transformation Story
The client is a global leader in digital customer experience (CX) and IT services, delivering next-generation solutions to some of the world's most recognized brands.
With over $2 billion in annual revenue, a workforce of 95,000+ employees, and operations in 30+ countries, the client plays a critical role in supporting large-scale digital transformation initiatives.
The client's applications were deployed in a hybrid infrastructure that combined cloud environments with numerous on-premise edge locations, introducing considerable complexity.
Frequent on-site deployments resulted in slower release cycles and inconsistencies across environments. Configuration drift complicated debugging and maintenance.
No centralized system for monitoring, version control, and proactive alerting led to delays in identifying and resolving incidents.
As application demand and geographical coverage expanded, the need for a streamlined, scalable DevOps solution became urgent.
The transformation aimed to standardize and automate infrastructure management across all environments—cloud and edge alike.
Ensure drift-free implementations and gain real-time visibility into system health through proactive monitoring and alerting.
Reduce overall development effort and adopt a service-oriented approach for independent component operation.
Create a foundation for scalable, secure, and resilient infrastructure beyond operational efficiency.
We partnered with the client to implement a scalable, resilient DevOps framework tailored to their hybrid infrastructure.
Built automated pipelines using GitOps principles for consistent deployments across cloud and on-prem environments.
Applied IaC practices to manage configuration and prevent drift across all environments.
Deployed comprehensive monitoring and alerting system with version tracking and rollback capabilities.
The project achieved transformative results within the first phase of implementation, delivering measurable improvements across all key metrics.